FAQ's

How are shipping costs estimated?
All packages are shipped UPS ground unless you select other options that include next day, 2nd day or 3rd day rates. In certain instances Lunabay Beauty reserves the right or may ship USPS.
The cost to ship your item is based on total weight, the zip code destination and type of service that is selected. We have negotiated very competitive rates in all instances and those savings are passed on to you.

What is the delivery time for my order?
All orders will ship a maximum of two business days following the date your order is placed. For warmer months and climates, we reserve the right to modify our ship schedule to insure you receive your product is in excellent condition.
For UPS, shipping services are available as Ground and Express.
UPS Ground Services are as follows:
" UPS Home Delivery - Monday to Saturday 9 am to 8 pm
" UPS Ground Delivery - (specifically designated for businesses) -Monday to Friday (by end of business day).
FedEx Express Services are as follows:
" 3 day Select - to a business by 4:30 pm and to residences by 7 pm in 3 business days.
" 2nd day Air - to a business by 4:30 pm and to residences by 7 pm in most areas in 2 business days.
" Next Day Air Saver - Next day business delivery by 3 pm to most US locations - by 4:30 pm to rural locations.
" Next Day Air - Next business day delivery by 10:30 am to most US locations - by noon, 4:30 pm or 5 pm in remote areas.

How do I track my shipment?
If your order was either placed online or by phone and you entered or gave us an email address, you will be notified under separate cover by UPS of your tracking number. This will be sent to you once UPS has picked up your order and has scanned it in the system for delivery.
Simply enter this tracking number into www.UPS .com and this will give you detail about your shipment.
If you didn't give us an email address, please contact our customer service team at 866-988-9990.

When I place my order, is my credit card information secure?
Yes, we have state-of-the-art encryption technology provided by QuickSSL Premium certificate and do not keep any credit card records on file.

Why do we request your telephone number and email address when placing an order?
We ask for your email address and telephone number in the event we need to get in touch with you regarding your order. Lunabay Beauty will never sell your business or personal information to third party users, this is kept strictly confidential.
In the event you deselect the newsletter option, we will never contact you other than getting in touch with you regarding your shipment.

What do I do if I want to return a shipment?
We accept returns for completely unopened packages only. Just contact us within 3-5 business days of receiving your shipment explaining what went wrong and whether you would like a replacement or credit to your charge card. We will ask you to return the product to our attention, but unfortunately we are unable to cover your shipping cost for exchanges!

Do you have a store location that I can browse and buy?
Currently we do not have a store front for you to shop.

Do you offer 100% satisfaction on all orders?
Yes, satisfaction is guaranteed on all products if you receive your shipment damaged, broken or specifically we shipped the wrong product. Please call us within 3-5 business days of receiving your shipment.

Do you offer free shipping options?
Yes, for orders that exceed $90, we will ship free of charge UPS Ground.

If I don't have or want to use a credit card, are there other alternative payment options?
Yes, simply follow the steps by placing your order online and printing out the page that provides us with your contact information, items ordered, total due along with shipping and send us a check to:
Lunabay Beauty LLC;
830 Fairway Dr.
Bensenville, Illinois 60106

Once we receive your check, we will expedite your shipment.